Purchase & Refund Info

The Real McCaul gladly accepts returns for refunds, credit or exchange on the occasion that our products have faulted due to design, materials or workmanship. This also covers events where the goods are extremely different from the sample shown to you or don't function the way they are designed to.

Please bear in mind our products are individually handmade and will never be 100% identical like in mass-production. We try to keep our prices affordable and give our customers value-for-money, which means that we simply can't spends hours and hours on making everything a perfect finish.

Our loyal customers know that our leather-goods are made to last a lifetime, and they love that each product is unique from the next.

We believe the beautiful thing about leather is that it is a natural product and no two hides are the same, which means characteristics may vary on each skin. We also buy our fittings in small-batches so in some instances there may be a slight variation in the design of the fittings. In the event that you are truly dissatisfied with the variation of the finish please contact us and we will help you find a solution as best we can.

The product returned must be in good-condition and within a reasonable amount of time from the purchase date (30 Days).

Please see our 10 Year Lifetime Warranty in the case of a repair to your product.

We do not provide refunds on change of mind so please choose carefully.

We are happy to accept a store credit or exchange in the event of change of mind or incorrect size/colour ordered.

Proof of purchase is ALWAYS required.

To make a domestic return or exchange -

1. Please email us at therealmccaul@gmail.com 

2. Include a photograph of the item and proof of purchase in the email.

3. Notify us of your reasoning, and if you'd like to return the item of possibly exchange for another size. 

4. We will reply with instructions on how to send back your items.

5. Once your item is returned to us and we have inspected it, you will be refunded or credited your amount.

You can also

Visit our Shop at 6/77 Memorial Dr, Eumundi, QLD, 4562

Or call us on (07) 54427828 to start your refund process.