Purchase & Refund Info

The Real McCaul gladly accepts returns for refunds, credit or exchange on the occasion that our products have faulted due to design, materials or workmanship. This also covers events where the goods are extremely different from the sample shown to you or don't function the way they are designed to.

Please keep in mind our products are individually handmade and will never be 100% identical like in mass-production. We try to keep our prices affordable and give our customers value-for-money, which means that we simply can't spends hours and hours on making everything a perfectly identical finish.

Our loyal customers know that our leather-goods are made to last a lifetime, and they love that each product is unique from the next.

We believe the beautiful thing about leather is that it is a natural product and no two hides are the same, which means characteristics may vary on each skin. We also buy our fittings in small-batches so in some instances there may be a slight variation in the design of the fittings. In the event that you are truly dissatisfied with the variation of the finish please contact us and we will help you find a solution as best we can.

Returns:

• We accept returns within 60 days of the delivery date.

• The item must be unused and in its original condition.

• Returns only accepted due to faulted design, materials or workmanship. 
  

• Returns not accept due to change of mind.

• Return shipping costs are the responsibility of the customer.

Exchanges:

• Exchanges are accepted within 60 days of the delivery date.

• Items for exchange must be unused and in their original condition.

• Exchange shipping costs are the responsibility of the customer.

Processing Time:

• Please note that due to the handmade nature of our products, processing time for exchanges may take 2-4 weeks.

• Due to our small team, refund payments may take 3-7 Business Days to process.

For returns or exchanges, please contact us via email at therealmccaul@gmail.com 

Please see our 10 Year Lifetime Warranty in the case of a repair to your product.

We do not provide refunds on change of mind so please choose carefully.

We are happy to accept a store credit or exchange in the event of change of mind or incorrect size/colour ordered.

Proof of purchase is ALWAYS required.

To make a domestic return or exchange -

1. Please email us at therealmccaul@gmail.com 

2. Include a photograph of the item and proof of purchase in the email.

3. Notify us of your reasoning, and if you'd like to return the item of possibly exchange for another size. 

4. We will reply with instructions on how to send back your items.

5. Once your item is returned to us and we have inspected it, you will be refunded or credited your amount.

You can also:

Visit our Shop at 6/77 Memorial Dr, Eumundi, QLD, 4562

Or call us on (07) 54427828 to start your process.

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Lay-by, Alterations & Repairs Policy

Lay-by

• A 20% deposit is required to get started.
  
  
• The balance can be paid off over time, with final payment due within 6 months (unless we’ve agreed otherwise).
  
  
• Payments can be made in-store, via bank deposit or phone. :
• If you need to cancel your lay-by, no problem—there may be a small cancellation fee (up to 20%) to cover admin and restocking.
  
  
• If we don’t hear from you or receive a payment for 30 days, we may cancel the lay-by.
  
  
• Any remaining balance after fees will be issued as a store credit.

Repairs, Alterations & Custom Work

• Repairs and custom items need to have a 20% deposit on the quote, unless arranged otherwise.
  
  
• Timeframes and costs are purely estimates, as each piece is handmade and can vary.
  
  
• While we treat all items with care, we can’t be responsible for pre-existing wear or damage.

Uncollected Items

Once your item is ready, we’ll let you know 😊

• If a lay-by, repair, or custom item hasn’t been collected within 6 months of us contacting you, it will be considered uncollected. After this time, we may sell, reuse, or dispose of the item, and any payments made will be kept to cover materials, time, and storage.

Staying in touch

• Please make sure your contact details are up to date so we can reach you.
  
  
• We’ll always do our best to contact you before taking any action.