Most of our items are Made-To-Order as we are a small family business. This helps reduce waste and supports our sustainable operation. We try our best to get your orders out within a few days, but we do advise it may take up to 2-4 weeks in some instances for us to handcraft and post out your goods.

Please contact us via phone if you wish to place an Express Order.

• Our items are shipped from Eumundi, QLD, Australia, 4562 with Australia Post 
• FREE DOMESTIC SHIPPING for orders over $200
• Orders under $200 are priced according to weight and calculated at checkout with Australia Post live pricing (subject to change)

DOMESTIC DELIVERY TIME FRAMES ONCE DISPATCHED:

State	Regular	Express
QLD	2-4 business days	1-2 business days
NSW	3-4 business days	2-3 business days
VIC	4-6 business days	2-3 business days
SA	4-6 business days	2-3 business days
TAS	5-6 business days	2-3 business days
ACT	3-4 business days	1-2 business days
NT	8-13 business days	3-5 business days
WA	6-8 business days	2-4 business days

      

INTERNATIONAL SHIPPING

Shipping is priced according to weight and calculated at checkout by Australia Post live pricing (subject to change).

For further information, please visit www.auspost.com.au to calculate your shipping times and costs from your selected country.

All items are shipped from Eumundi, QLD, Australia, 4562 with Australia Post.

We all know how much clothing sizes vary, which is why we don't like to measure and make our belts according to pants size, as it is usually much smaller than your actual waist measurement. 
We advise to never order a belt from us that is the same as your pants size. 

How To Find Your Correct Belt Size

1. Put a tape measure around your waist and pull it snug where you usually wear your belt. Make sure the positioning is correct and not too high or not too low. Do not measure over the top of another belt. 

This is the most accurate way.

2. Grab an old belt that fits you and measure from the very tip of the buckle to the hole you are currently using. 

3. Look at the label of a pair of pants you are wearing and add 2-4" inches onto that.

For example: A 38" inch (97cm) pants size = Usually a 40" (102cm) - 42” (107cm) actual waist measurement. 

Your accurate waist measurement is usually one to two sizes larger than your pants size.

Where are your products manufactured?

We are proud to say that we manufacture all of our products in Australia. We have two workshop locations, either at our shop in Eumundi, QLD or at our home workshop in Yandina, QLD (just 20min down the road).

Any other brands we stock in the shop (Jacaru Hats, Badgery Belts, etc.) are also made in Australia, but not necessarily within QLD.

We are a small family business of 3 with the occasional casual worker helping us out, and we truly love the craft that we do :)

Do you use genuine leather and what kind of leather do you use?

We use 100% Full Grain Solid Leather in all of our products. There is absolutely NO reconstituted, 'pleather', Vegan Leather or composite leather in our business.

Each of our leathers is hand-selected by us before used. We determine its suitability through a series of water, heat, and strength tests before putting our time and effort into manufacturing a product with it.

We don't see the point in putting all our time into making something when the materials are of poor quality.

We use both Kangaroo, Cowhide and Buffalo leather, with the occasional Crocodile/Ostrich skin.

Our Kangaroo is sourced from Packer Leather Tannery in Brisbane, QLD. 

Our Cowhides are sourced from either Italy, Japan, Germany or South America.

We are still in the process of trying to source Australian Cowhide.

How do I purchase your products?

You have many options to purchase our products!

 

WEBSITE:

If you find something you like, you may order directly through the website. You may pay with Credit Card, Bank Deposit, PayPal or Afterpay.

PHONE: 

07 54427 828

Please call, with your Credit card ready, during our Trading Hours.
We will be pleased to speak to you personally and attend to your order and any queries you may have.

EMAIL: 

You can Email  your order and we will contact you to confirm payment and dispatch details Via Paypal or Bank Deposit. Please include your PHONE NUMBER
and location/postal region.
Do not Email your credit card details. 

IN-PERSON:

You can visit our only retail shop and browse all our products.

Shop 6/77 Memorial Dr, Eumundi, QLD, Australia, 4562

What does a Lifetime Warranty mean?

According to the Office of Fair Trading Australia, a 'Lifetime Warranty' is considered to be 10 Years in terms of Leather products. This is the reasonable amount of time a Leather product should last if treated properly.

Our 10 Year Warranty is on the Workmanship of the product, so if you have any problems whatsoever please contact us and we can assist you.

Do you do refunds?

 

If you wish to return an item because you have changed your mind unfortunately we cannot fully refund the purchase.

We are able to offer an exchange for another item, but we are not responsible for return postage.

We are able to accept product returns for a refund if:

- The product is faulty or is not of acceptable quality

- The product is not fit for its intended purpose

- The product does not match the sample description to a certain degree

We reserve the right not to offer an exchange voucher, refund or repair where the item fault is a result of serious misuse or neglect.

Once I've ordered, how long before I can expect my order to arrive?

 

We try our hardest to get through each order ASAP, but it can take up to 18 Business Days to complete orders due to the below reasons. We ask if you can please be patient in some instances as we can get a little overwhelmed.

As we are such a small business, sometimes we can get a little behind in production. We're keeping up with stock for the shop, as well as customer-made orders and orders from the website. We also run the retail shop ourselves, as well as Social Media and website maintenance. In some instances, our materials have run low and we are waiting on them to arrive. Sometimes we are understaffed and the shop is unexpectedly busy. We truly appreciate your patience in all events. 

Do you do custom-made Orders?

We do sometimes take-on Custom Made Orders but only if it's within our expertise and our scheduler allows it. Please contact us if you are interested in placing an order. 

We also advise the wait time on Custom-Made is a MINIMUM of 6 weeks.

Do you do repairs?

Yes, we can do some repairs. We can do zipper replacement in Leather Jackets, Belt Repairs and some Basic Repairs. Unfortunately as we are quite time-poor we do turn away a lot of requests. We do however, have recommendations of other Local Leather Repair Shops we can send you to. 

My product doesn't look 100% like the one in the photo. What do I do?

 

Leather is a natural product, so variations may occur in the finished article. This is because leather quality can vary within a skin and between skins.

We also sometimes can not obtain the exact same fittings/zips as the one we've photographed as the supplier does not have them anymore. The ones we use will still be just as durable, but may be a different style in some instances.

 

Each item is individually handmade so every one is unique, unlike mass-produced articles which are uniformly consistent.

Can I physically come and look at your products?

Of course! Come and visit our shop in Eumundi, we're open 7 Days a week.

Shop 6

77 Memorial Dr

Eumundi, QLD, 4562

Do you do wholesale orders or make for any other companies?

NO, unfortunately we do not do wholesale orders. Our prices are already close to maker's price and we wouldn't be able to provide them any cheaper for other companies to be able to make money on. 

What happens if I order the wrong belt size?

Please make sure you do not order your belt going off your pants size, and rather measure your actual waist with a tape measure. Alternatively, measure a current belt you a using from the end of the buckle to the hole that you're using.

95% of the time your waist measurement is at least 2 inches larger than your pants size.

We can exchange belts, but in these instances you will have to pay for return postage.

 

 

I've emailed you and received no response. What do I do now?

Unfortunately sometimes we get a little too overwhelmed with work and haven't had a chance to check the emails or messages. Either send us a follow up message or give us a direct call on the shop phone 07 54427828

 

 

 

Our goods are made out of 100% authentic full grain, top grain and suede leather. It is a natural and durable material that has been used for thousands of years due to its strength and longevity. We DO NOT USE any 'pleather', 'Vegan Leather', Reconstituted Leather, 'Leather Filler' or low-grade Leather.

Most 'Vegan' Leathers are plastic, which means they wear quicker and end up eventually in landfill. In the 'Throw-Away' society we live in today, we would rather not contribute to the growing problem of fast-fashion and over-consumption.

The leather industry is usually misinterpreted as an 'out-dated' and 'barbaric' material, but in fact is generally a bi-product from the meat industry. We truly believe in reducing waste in the world, and ensuring the entirety of the animal is used.

Each hide we use is carefully inspected, and we’ve been sourcing the same leather from the same tanneries for a very long time. We trust these leathers and the process that goes into them to ensure they’re fit for many years of use. 

Our Kangaroo is sourced from Packer Leather Tannery in Brisbane, QLD. 

Our Cowhide is mainly sourced from highly renowned tanners from all over world. Whether it be Italy, England, Japan, Germany or South America. We occasionally use Australian Cowhide but have had trouble sourcing what we need. 

We have been using most of these leathers for over 30 years so we know that they stand the test of time.

We test each type before we use it with a water, heat and strength test, to make sure it's fit for manufacturing. We don't see the point in putting all our time into making something when the materials are of poor quality.

We don't believe in 'offcuts' and will try to use every single bit down to the size of a 5c piece.

The types of hides we use are mainly Kangaroo & Cowhide leather, with the occasional Crocodile/Ostrich skin.

 

It's essential to remember that quality leather is an organic material, and it is susceptible to absorbing grease, dirt and oils. It's also common for leather to have scratches and spots over time from normal use, and we believe this is evidence of your leather having an adventurous journey. Each hide will develop a natural patina according to your environment and helps make it truly one of a kind. 

We design our products to be used and loved for many years, and our loyal customers return each time knowing to expect a beautiful handcrafted product that is true value for money. Each item leaves our workshop with pride, and are made to withstand a lifetime of normal wear and tear for the use they were intended.

Our 10 Year Lifetime Warranty covers defects on the workmanship for a period of 10 years from date of retail purchase. During the warranty period, The Real McCaul will replace or repair, at its sole option, any defective item returned to us, by its original purchaser.

The warranty DOES NOT cover problems that result from abuse, accident, misuse, intentional modification, or failure to maintain the leather. 

Warranty covering the leather itself is subject due to preservation techniques used by it’s owner. Unless in extreme and clear cases of a faulty hide, we can not cover the 10 years on the leather itself, as proper maintenance is essential to preserving the natural life of your product.

After nearly 50 Years in Business, we have spent some time sourcing the best quality materials to use and the types of techniques to craft with. 

YKK zips, water-resistant linings, high strength thread, brass and quality hardware all contribute to the longevity of our products. We truly stand by what we have chosen to manufacture with, and the way that it is constructed.

Every item is subject to review by us, and some repairs that are not due to a manufacturer’s defect may require a reasonable fee. 

You will need to return the product to our shop at your cost. Simply email us at paulmccaul@gmail.com to start the process. You must have obtained a Warranty Card signed by one our employees at the time of purchase, and either present this card or a photograph of it.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH MAY VARY FROM STATE TO STATE. THE REAL MCCAUL’S RESPONSIBILITY FOR DEFECTS IN WORKMANSHIP SHALL BE LIMITED TO REPAIR AND/OR REPLACEMENT AS SET FORTH IN THIS WARRANTY. 

WE DO NOT ACCEPT LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY THIRD-PARTY CLAIMS FOR DAMAGES AGAINST THE RETAIL PURCHASER OF THIS PRODUCT.

To ensure your leather lasts longer, it’s important to apply proper maintenance to your favourites pieces regularly to preserve the character and extend its natural life.

It's essential to remember that quality leather is an organic material, and it is susceptible to absorbing grease, dirt and oils. It's common for leather to have scratches and spots over time from normal use, and we believe this is evidence of your leather having an adventurous journey. Each hide will develop a natural patina according to your environment and helps make it truly one of a kind. 

 

TOP TIPS

+ We recommend cleaning, conditioning and protecting your leathergoods every 6 months (at a minimum).

+ If you live in a dryer (hot or cold) climate, treat the leather as soon as it feels less supple, dull or faded.  When well conditioned, the finish should feel slightly oiled and look rich in colour.

+ Avoid products that contain alcohol, turpentine, paraffin or other mineral spirits. 

+ To avoid mould and extreme dryness, store items properly when not in use. Keep out of direct sunlight and in low humidity areas. Try and keep in an area that gets a bit of air flow, or store with moisture-absorbers to ensure any mould can’t spread.

+ If your leather gets severely wet, absorb as much water as possible with a thick hand towel and then air dry in the shade. Re-condition with waterproofer afterwards.

 

6 MONTH GENERAL MAINTENANCE

We recommend this method twice a year to clean and enhance the finish of your leather products.

1. Wipe any dry dust or debris off the surface with a soft brush or cloth.

2. Dampen a soft cotton cloth with warm water

3. Carefully clean the surface in a circular motion

4. If heavily soiled, apply a natural Saddle Soap or Leather Cleaner to a cloth and repeat steps 1 and 2.

5. Allow to dry away from direct sunlight and heat.

6. Before completely dry, apply a Leather Conditioner Wax/Cream all over the leather.

7. If needed (if it appears to be absorbing very quickly), apply a second or third coat within 30 minutes.

8. Let dry and buff off any excess with a dry soft cloth.

 

WATERPROOFING

Most of our leathers are quite Water Resistant, although to ensure extra protection make sure to apply either a Waterproofer Spray or Wax/Cream.

For light coloured leathers, suede, nubuck and unfinished leathers we highly recommend a type of spray.

For all other leathers we recommend a wax/cream conditioner or oil. 

Instructions for Wax/Cream Conditioner:

1. Clean the leather thoroughly.

2. Apply a small amount of the wax to a damp cloth and rub all over the leather sparingly.

3. Repeat as necessary.

4. Leave to dry naturally in shade for 30-60 minutes.

5. Buff wax off with a dry cloth.

 

Instructions for Spray

1. Softly Brush any debris or dust off the surface of your leather.

2. Shake can accordingly to instructions and spray approximately 20cm away to cover entire surface.

3. Let dry natural in shade away from sunlight and direct heat. Repeat again if necessary.

 

DRIED-OUT OR CRACKED LEATHER

If you live in Queensland like us, a-lot of leather tends to either Dry Out or grow mould.

When unused, leather tends to dry out as it's not being handled with natural oils from your hands or being conditioned regularly.

To breathe new life into your dry leather, try first with a Leather Conditioner Cream/Wax. If this does not work we recommend applying an oil to penetrate the leather much further. 

Make sure to handle the item with care as a-lot of older leathers may be brittle or rotten from it's age.

Follow the general instructions above until no more oil or leather dressing can be absorbed. Buff with a dry cloth to remove excess.

Any type of natural based oil will also do, whether it be vegetable oil, mink oil, coconut oil, neatsfoot oil etc. This will be up-to you and what you like the smell of :)

 

MOULD

Mould is formed from bacteria forming in a stagnant moist environment. The best thing to avoid mould is to continue using your leather-goods every few days or store in an airtight container/bag.

1. Wipe the mould off with a cloth.

2. If it's a deeper penetrated mould, follow the cleaning instructions above or use an equal parts white vinegar/water mixed with a couple of drops of Clove Oil to remove the mould spores.

3. Re-condition the leather per instructions above to try and remove any mouldy odours.

4. If storing away again, place item in an airtight container/bag or an open area that is well ventilated, has movement and a bit of air flow (such as the back of a door).

 

SHOP SOME OF OUR RECOMMENDED CARE PRODUCTS BELOW

https://www.therealmccaul.com/collections/leather-care-products

These are recommended or suggested methods of cleaning and maintenance. We are not responsible for damage incurred while cleaning. ALWAYS try the method in a hidden area first to see results before continuing. 

 

Let’s talk about sustainability. 
We all know leather isn’t the most eco-friendly material, but we do feel as a small business we’re trying to do our part in reducing the environmental impact we have in other ways.

The debate around leather is a tricky one, but we think we can still provide products to consumers in a way that’s still sustainable. Our stuff is made to last with the very best materials, and we encourage people to ‘Buy Less, But Buy Well’.

It is important more now than ever to try and implement practices that enable us to take ownership of our own product’s life-cycle. Every manufacturer and every consumer needs to be aware of how their product is made, where it has come from and the environmental impact it has.

 

These are some of the steps we have taken so far:

REDUCING POWER/WATER USE IN MANUFACTURING

• We’ve converted the Eumundi Shop and Home Workshop to 100% Solar Power
• As we are small production and not mass-producing, we are running 1, maybe 2 sewing machines at any given time. Majority of our cutting is done by hand, or on a manual clicking press (lots of arm workouts)
• Our belts are cut, skived and finished all by hand
• We try to use very minimal water. Only a little bit is used for cleaning at the Shop. Sometimes for Wet-slicking but we try to re-cycle that as much as possible. All our water at the home workshop is from our Rain Tanks.  

PACKAGING/PLASTIC 

• Our price labels and packaging are all made from Paper/Cardboard and tied on with leather string offcuts or cotton/hemp string 
• We use Compostable Postage Bags (Hero Packaging) and Biodegradable Sticky Tape for our Mail Orders 
• Any materials/supplies we receive in plastic packaging we will try to re-use again. It can be for sorting out items in our workshop, or using them for selling small amounts of offcuts/leather supplies to fellow leather crafters. 
• We are currently working on finding more sustainable Ink alternatives for our stamps/pens (any suggestions would be appreciated) 
• We are also working on finding alternatives for our stickers 

 
OFFCUTS

If you’ve ever been to our workshop, you’ll understand that we don’t throw many offcuts away:

• It is our duty to not waste any part of the animal, so we try to re-use smaller pieces into patchwork/repairs/keyrings/smaller/zip toggles/small items etc
• We can use any pieces down to the size of a 5 cent coin. Anything smaller we package up to give away to jewellers/craft hobbyists 

 
KANGAROO LEATHER

If you’ve ever done any research about Kangaroo Skin, it is considered one of most sustainable leathers in the world. 
Only a small proportion of the total population is taken for the food industry, and the leather is a recycled by-product that would otherwise end up as waste.
Kangaroos are not farmed but harvested in the wild from a large, self-replenishing population. As a result no natural habitat is cleared for them. The harvest is strictly controlled by an Australian Government program that ensures no detrimental impact on the kangaroos or their ecosystems.
We source our Roo from Packer Leather Tannery in Brisbane, QLD. 
Packer Leather's Narangba facility makes use of a large solar power system that delivers significant reductions in the consumption of natural gas and release of CO2 in the atmosphere. Recycling and reuse are the cornerstones of their process engineering. Their water use policy has resulted in continuous recycling of at least 40% of the water used in the production process. Packer Leather manages restricted chemical compliance with an extensive testing program through independent and internationally certified and accredited facilities.
 
COWHIDE/BUFFALO LEATHER

Cowhide is considered the least eco-friendly of leathers. It is also one of the most durable and long-lasting so it’s a hard fence to sit on. As Kangaroo only comes to a maximum thickness of about 1.4mm and quite small skins, you have to use Cowhide/Buffalo for items such as Belts and more structured designs:

• We try not to source our Cowhide from countries known for their use of bad chemicals, poor treatment of workers and lack of health and safety regulations 
• Most of Cowhide is imported from Italy, who have been known for their quality of leather for 100s of years. We also source from Japan and a little from South America (Buffalo).
• We are working on sourcing Australian Tanned cowhide. There is a severe lack of Tanners still operational in Australia and the hides are usually a different quality to European leather due to the harshness of the outback. But we are still working on it 👍🏽

 
SHEEPSKIN/LAMBSKIN/GOAT

Most of the Leathergoods you will buy in the commercial shops will be from these leathers. It’s usually due to the softness and the price of it to buy. We do not use it as it tends to tear easily. We often get people coming in asking us for repairs on their jackets they’ve bought elsewhere, some only been purchased recently. When you’re spending $500+ on a leather jacket, the last thing you want is for it to get caught on something and rip. 
It is also quite porous and hard to get waterproof, as any liquid tends to absorb. 
We’ve specially obtained a certain Kangaroo leather that is just as soft, whilst being up to 30 times stronger than Sheep in the same thickness, and able to be made 100% waterproof with the right stitching. 
 
‘VEGAN LEATHER’

Although the thought of trying out ‘leather alternatives’ has crossed our minds, there’s no way we would be able to offer our 10 Year Warranty on our products, as that would take us another 10 years to test it. 
It is still a possibility in the future, but something we will have to fine tune and test before introducing into our business. We will only be looking into such materials as pineapple/cactus leather, and with as least amount of plastic infill as possible. 
As we feel like our products are built to last, and if you can have one of our items for a minimum of 10 years rather than a countless number of cheaper products in that time (that are probably going to sit in landfill), that surely is a better option for our customers for the time being. 
 
FITTINGS

We’ve tried and tested many fittings over the years, and will not use any again if they’ve proven to be bad quality. We believe in making things once, and making it well. When you’re putting your own time into creating something, why skimp out on cheap materials?

• Solid Brass/ Stainless Steel where we can. Sometimes certain sizes of buckles/hooks will not come in Brass or Steel, but we’ll test the alternatives out to our satisfaction. 
• Most of our Zips are manufactured in Sydney, NSW. YKK is a very reputable brand and known for their quality over the years. 

 

 

We’ve also teamed up with CarbonClick, a New Zealand company making it easy for people and businesses to help fight climate change.

CarbonClick looks like a green button at checkout. When you click it, a small contribution is added to your basket which purchases carbon offsets. These offsets reduce the environmental impact of the carbon emissions related to the purchase. CarbonClick’s offsets fund forest restoration, tree planting, and renewable energy projects around the world. We’re proud to be part of the fight against climate change.

We’ll be making our own contributions, and changing our practices to reduce our carbon footprint. We hope you’ll join us in creating a sustainable future, by choosing to CarbonClick with your purchase.